At FaD Gateway Tours, we are committed to ensuring your satisfaction with our digital products. Please review our refund and returns policy for complete clarity.
1. Refund Eligibility
- Refunds are only applicable for defective or inaccessible digital products.
- Requests for refunds must be made within 7 days of purchase.
2. Non-Refundable Cases
- Digital products that have been successfully downloaded or accessed are non-refundable.
- Refunds are not granted for change of mind, incorrect purchases, or failure to read product descriptions prior to purchase.
3. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Order ID
- Details of the issue encountered
- Proof of purchase (e.g., receipt or confirmation email)
Our team will review your request and respond within 3 business days.
4. Exceptions
We are unable to process refunds if:
- The issue is caused by personal software or device limitations.
- The refund request is made after the 7-day window.
5. Satisfaction Guarantee
If you experience any difficulties with our products, we are happy to provide support to resolve the issue. Customer satisfaction is our top priority!
For further assistance, please reach out to us.